The Oriental Spa - The Landmark Mandarin Oriental
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Bank of China
Expiry Date: 2024-04-30
Daily access to The Oriental Spa with complimentary use of facilities including Heat and Water Facilities, Fitness Center, Swimming Pool, Relaxation Area and Changing Rooms
Complimentary yoga and fitness classes
15% off spa treatments, purchases and Spa Café menu
Terms and Conditions for BOC Private Card Privileges at The Oriental Spa, The Landmark Mandarin Oriental, Hong Kong:
1. The promotion period runs from 31 January until 30 April 2024 (both dates inclusive) (the “Promotion Period”).
2. Unless otherwise specified, the offer is only applicable to main cardholders (the “Clients”) of BOC Private Card (the “Eligible Credit Card”) that issued by BOC Credit Card (International) Limited (the “Company”) in Hong Kong and have registered for Ten Lifestyle Group personal concierge service.
3. During the Promotion Period, Eligible Credit Card Clients can enjoy below privileges (“Offers”) at The Oriental Spa, The Landmark Mandarin Oriental, Hong Kong (“The Oriental Spa”):
- Daily access to The Oriental Spa with complimentary use of facilities including Heat and Water Facilities, Fitness Center, Swimming Pool, Relaxation Area and Changing Rooms
- Complimentary yoga and fitness classes
- 15% off spa treatments, purchases and Spa Café menu
4. Each Client is allowed to bring 1 accompanying guest per visit by purchasing a day pass for the accompanying guest at a discounted price of HK$750 per guest (Original Price: HK$1,500).
5. Client is required to make reservations by calling the hotline of Ten Lifestyle Group at least 3 working days prior to the visit. The visit date should be within 30 days. The Oriental Spa will refuse any Clients without prior reservation made through Ten Lifestyle Group.
6. Once bookings are confirmed, cancellation or change of date will not be allowed. For cancellation within 24 hours of the reservation date or no-show, HK$750 per guest will be charged which cannot be refunded nor reserved for other use.
7. Each Eligible Credit Card Client is eligible for maximum 5 bookings per month.
8. Bookings are subject to a daily quota and will be secured on a first-come-first-served basis.
9. Eligible Card must be presented each time at the Spa reception desk to enter The Oriental Spa. Eligible Card must be presented at the time of payment and used to settle the payment if any to obtain applicable discount.
10. Discounts apply for transactions made with the Eligible Credit Card on the day of visit only.
11. Client has unlimited on-day access. If Client has to leave The Oriental Spa and return on the same day, Client is required to inform the Spa reception before leaving.
12. Hours of Operation (subject to change by The Oriental Spa):
- Spa Treatments: 9:30am – 8:30pm on Mondays to Sundays
- Heat & Water Experience: 8:00am – 10:00pm on Mondays to Sundays
- Fitness Centre & Swimming Pool: 6:00am – 10:00pm on Mondays to Sundays
13. The minimum age for any Clients at The Oriental Spa is 18 years of age. The Spa Management has complete discretion to refuse any Services for a person under the age of 18 or require a parent or guardian of such Client to be present during the Client’s usage of such services.
14. Offers are not eligible on specific black-out dates. Please contact Ten Lifestyle Group or The Oriental Spa for details.
15. Client and the accompanying guest using the Offers must observe and comply with The Oriental Spa Wellness Membership Code of Contact.
16. Proper sports attire must be worn during exercise in all the fitness & wellness facilities.
17. No person shall remove any property of The Oriental Spa from the premises. Client is solely responsible for their own personal loss or harm within The Oriental Spa facilities.
18. Use of any digital devices (including mobile phones, cameras and other digital equipment) are not allowed in any area of The Oriental Spa except 5/F reception and Spa Café areas in order to respect the privacy of all guests.
19. Clients shall advise at the time of reservation or registration for any health conditions, allergies, or injuries which could influence respective treatment and wellness activities. Please consult a doctor before using the facilities or exercise equipment if Client is under medical supervision or taking any medication. The Oriental Spa shall not be liable for any accident or injury suffered by any Client or the accompanying guest.
20. External food, beverages or glassware are not permitted in all spa, fitness & wellness facilities other than those provided by The Oriental Spa.
21. Offer cannot be used in conjunction with any other promotional offers.
22. Offers are not transferable, and cannot be redeemed or exchanged for cash, other products or discounts.
23. Those product information / pictures / descriptions / prices / services / offers / food / beverage / menu / descriptions featured in the promotion materials are provided by The Oriental Spa and are for reference only. For details, please contact The Oriental Spa. Bank of China (Hong Kong) Limited (“BOCHK”) and / or the Company shall have no liability in this respect.
24. Any fraud and/or abuse of the Offer by any person (as determined by BOCHK and the Company at their sole discretion) will result in forfeiture of the person’s eligibility to the Offer. BOCHK and/or the Company reserve the right to deduct the value of any Offer redeemed inappropriately by a customer directly from any of the customer’s Eligible relevant Credit Card/Smart Account/Payment account without prior notice and/or take legal action in such instances to recover any outstanding amounts.
25. BOCHK and / or the Company are not the product / service supplier of the Offers. The products / services are provided by The Oriental Spa. Any enquiries or disputes relating to the goods and the services should be directed to The Oriental Spa. BOCHK and / or the Company accept no liability for the quality of provided products and services or any other matters arising from the products and services provided by The Oriental Spa. The Oriental Spa is solely responsible for all obligations and liabilities relating to the goods, products and service.
26. No person other than the Eligible Credit Card Client and / or BOCHK and / or the Company will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provisions of these terms and conditions.
27. BOCHK and/or the Company and/or The Oriental Spa reserve the right to amend, suspend or cancel the Promotion or its terms and conditions. BOCHK and/or the Company and/or The Oriental Spa reserve the right of final decision on all matters and disputes.
28. These terms and conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
29. In case of any discrepancy or inconsistency between the Chinese and the English versions of these terms and conditions, the Chinese version shall prevail and apply.
2024 Year Round Offer General Terms & Conditions:
1. Unless otherwise specified, all offers are applicable to:
i. BOC Credit Card, BOC Dual Currency Credit Card (including Co-branded Card, but not applicable to Private Label Card, Purchasing Card, USD credit card and Intown Card) bearing the BOCHK logo; BOC Debit Card bearing the BOCHK logo; and BOC ATM Card bearing the BOCHK logo and UnionPay logo issued by Bank of China (Hong Kong) Limited (“BOCHK”) (the “Eligible Credit Card and/or BOC ATM Card”), and/or
ii. Mobile payment, which refers to contactless payment made with Eligible Credit Card, Debit Card and/or BOC ATM Card that provisioned on a designated mobile phone or device (includes Apple Pay, Google Pay, Samsung Pay and Huawei Pay) (“Mobile Payment”). Apple Pay only applies to Eligible Credit Card (not applicable to BOC Commercial Card); Google Pay and Samsung Pay apply only to Eligible Credit Card (not applicable to BOC Commercial Card and BOC Dual Currency Credit Card) and Huawei Pay applies only to eligible BOC Dual Currency Credit Card, and/or
iii. BoC Pay, which refers to QR Code payments made with the BoC Pay mobile app. Customers must successfully bind the BoC Pay mobile app with eligible BOC Dual Currency Credit Card and/or Smart Account and/or register the Payment Account (“BoC Pay”).
2. To enjoy the offers, customers must settle payments, and/or settle payments via mobile payment, with the “Eligible Credit Card, Debit Card and/or BOC ATM Card”, and/or settle payments via BoC Pay.
3. Unless otherwise specified, all offers are valid until 31 December 2024 (both dates inclusive, based on transaction date).
4. Unless otherwise specified, offers are available on site only.
5. Unless otherwise specified, BOC ATM Card only applies to specific Merchants. For details, please check with Merchants.
6. Customers can enjoy hotel accommodation privilege or beauty/health/hair care/car service offers by appointment only. Offers are subject to prevailing circumstances and availability of the relevant facility/service.
7. Unless otherwise specified, offers cannot be used in conjunction with any other discounts, discounted/fixed-price items, ticket sales events, cash coupons, gift vouchers, VIP Card or membership reward schemes, and are not applicable to sales or any other promotional offers. Please check with the respective merchants for details.
8. Offers cannot be exchanged for cash or other products and are not transferable.
9. Apart from the terms and conditions as listed in this promotion material, offers are subject to specific terms and conditions of the respective merchants. For details, please refer to the individual offer and promotion or check with respective merchants.
10. Free Gifts, samples and trial services are in limited supply and available while stocks last. Each customer can only enjoy the same offer once. Please contact the respective merchants for details.
11. Any change to the offer terms will be subject to the prevailing circumstances at the time of patronage.
12. All offers are subject to change without prior notice. BOC Credit Card (International) Ltd (the “Company”) and/or BOCHK accept no responsibility for any such change and will not notify customers separately of any such change.
13. Upon closure of a participating merchant, the relevant offer(s) shall cease immediately.
14. BOCCC is not the service provider of any participating merchants, any enquires or disputes should be directed to the relevant service providers. BOCCC and/or BOCHK accept no liability for and shall not be responsible for the quality of or any other matters relating to the food, products and services provided by the participating merchants. The participating merchants are solely responsible for all obligations and liabilities relating to the food, products and services.
15. BOCHK and/or BOCCC and/or the participating merchants each reserves its right to suspend, change, or terminate the offers or amend the offer terms and conditions at its sole discretion without prior notice.
16. No person other than the cardholders, the participating merchants and BOCCC and BOCHK will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provisions of these terms and conditions.
17. These terms and conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
18. In case of dispute, BOCCC, the participating merchants and/or BOCHK reserve the right for the final decision on all matters.
19. The above products, services and offers are subject to relevant terms and conditions, please refer to relevant promotion items or enquire with BOCCC and/or BOCHK.
20. Should there be any discrepancy or inconsistency between the English and the Chinese versions of these terms and conditions, the Chinese version shall prevail.
General Terms & Conditions of Mobile Payment and BoC Pay:
1. To enjoy the relevant offer, cardholder needs to present the relevant mobile application with the added “Eligible Credit Card, Debit Card and/or BOC ATM Card (if applicable)” and/or Smart Account and/or Payment Account to the cashier before payment and settle the payment successfully.
2. Offers are available at all branches of participating merchants in Hong Kong, but not applicable to online transactions (Unless otherwise specified).
3. Any unposted/ cancelled/ refunded/ falsified transactions are also excluded. Cash Voucher/ Cash Discount will be cancelled or returned along with relevant transactions.
4. Unless otherwise specified, the Cash Voucher will be given upon the completion of the transaction immediately and cannot be accumulated or deferred for future use. Each cardholder is entitled to enjoy the Mobile Payment and BoC Pay Merchant Offers once each day.
5. All the matters and disputes will be subject to the final decision of BOCCC and the participating merchants. In case of any disputes, the participating merchants may request cardholder to present Applicable Credit Card / Debit Card / BOC Card (if applicable) in physical form for verification.
6. For more details about BoC Pay, please refer to www.bochk.com/en/more/ebanking/bocpay.html.
7. Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries/regions. For compatible devices and more details about Apple Pay, please refer to www.apple.com/hk/apple-pay. Google Pay works with NFC capable Android™ devices running Android Lollipop 5.0 or higher. Samsung Pay is a trademark of Samsung Electronics Co., Ltd. Samsung Pay only supports NFC payment. For compatible devices and more details about Samsung Pay, please refer to www.samsung.com/hk/samsungpay/#samsung-pay. Huawei Pay is a trademark of Huawei Technologies Co., Ltd and is submitted for trademark registration in China and other countries/regions. For compatible devices and more details about Huawei Pay, please visit the Huawei Pay Hong Kong website. Customers are responsible for the data charges of using and/or downloading BOCHK Mobile Application imposed by their service providers.
8. Customers are responsible for the data charges of using and/or downloading BOCHK Mobile Application imposed by their service providers.
9. Please download BOCHK Mobile Application from official application stores or BOCHK website, and ensure the search wording is correct.
10. By using BOCHK Mobile Application, the viewer agrees to be bound by the content of this disclaimer as it may be amended by BOCHK from time to time and posted to on BOCHK Mobile Application.
11. Mobile Payment Applications are the third parties’ Mobile Applications. Mobile Applications are subject to such service providers’ terms and conditions. BOCHK is not the service provider of the Mobile Applications. If customers have any enquiries or complaints to them, please directly contact the service providers. BOCHK gives no guarantee to the Mobile Applications of the service providers, or does not accept any liability arising in conjunction with the use of the Mobile Applications or the services provided by the service providers.
12. BOCHK has not reviewed or verified the information in the Third Party Mobile Applications or any materials, products or services or privacy practices posted or offered therein or thereat and shall not be in any circumstances liable for any loss (whether in negligence or otherwise) whatsoever or howsoever that you may sustain arising from the use of any information, materials, products or services or privacy practices posted or offered at the Third Party Mobile Applications. BOCHK does not or does not mean to endorse or recommend any information, materials, products or services posted or offered at the Third Party Mobile Applications. Nor shall BOCHK be liable for any inaccuracy or failure of any information, materials, products or services posted or offered at the Third Party Mobile Applications. Please read the terms and conditions and the relevant disclaimer(s) and privacy policy that may be contained in the Third Party Mobile Applications.
General Terms & Conditions on Dining Offers:
1. Unless otherwise specified, offers are applicable to dine-in only. All prices are subject to a 10% service charge (based on original price) plus charges for tea and condiments. Advance booking may be required for specific merchants.
2. Unless otherwise specified, offers are not applicable on chef promotions, special menus, catering services, room services, wine dinners, banquets, wedding, conference, private party and VIP room, special promotion events and other food and beverage in the restaurants (i.e. tobacco, cigarettes etc).
3. Offers may not be available during public holidays and festive seasons (Eve and Festive Day) such as Chinese New Year, Valentine's Day, Easter Holidays, Mother's Day, Father's Day, Mid-Autumn, National Day, Winter Solstice, Christmas Eve, Christmas Day, New Year's Eve and New Year's Day or or firework display nights or other blackout dates as may be designated from time to time by the participating merchants. Please contact the respective merchants for details.
4. The above products, services and offers are bound by the relevant terms and conditions, please refer to the related marketing materials or check with the Merchant or BOCHK and/or BOCCC for details.
5. No person other than the customer, BOCHK and/or the Card Company and the Merchant will have any rights under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefits of any of the provisions of these terms and conditions.
6. BOCHK and/or the Card Company is not the supplier of the Merchant. Relevant products are provided by the Merchant. Any enquiries or disputes relating to the goods and services should be directed to the Merchant. BOCHK and/or the Card Company accept no liability for the quality of or any other matters relating to the goods, products and services provided by the Merchant. The Merchant and/or the providers of the services are solely responsible for all obligations and liabilities.
7. BOCHK, BOCCC and the Merchant reserve the right to change, suspend or cancel this Promotion or revise its terms and conditions at their discretion.
8. In case of any disputes, BOCHK, BOCCC and the Merchant reserve the right of final decision on all matters and disputes.
9. Should there be any discrepancy or inconsistency between the English and the Chinese versions of these terms and conditions, the Chinese version shall prevail.
Applicable Cards