1. The promotion period is from February 1 to December 31, 2025 (“Promotion Period”). Offers at Pet Space Group (the “Merchant”) is only applicable to selected items.
2. Unless otherwise specified, the promotion applies to cardholders of Citi Credit Cards issued by Citibank (Hong Kong) Limited (“Eligible Cards”) (“Cardholders”). The merchant may reject an Eligible Card if their payment system cannot handle some of the Eligible Card type, please contact the respective merchant for details.
3. Unless otherwise specified, Cardholders are required to state their intention to enjoy the offer(s) to the respective merchant prior to payment and settle the whole payment by respective Eligible Cards in order to enjoy the offer(s) from the respective merchant.
4. Citibank will determine the eligibility of Cardholders to participate in this promotion, as well as the eligibility of the transactions based on Citibank's records.
5. In case of any fraud/abuse/reversal or cancellation of transactions in respect of which the offers were awarded, Citibank reserves the right to deduct from the Cardholder’s credit card account or bank account linked to the relevant debit card the equivalent amount of the offers without prior notice.
6. Cardholders’ credit card accounts and or bank accounts must be valid and with good record during the promotion period and the fulfillment period in order to be eligible to receive the offers, otherwise Citibank reserves the right to forfeit the offers without prior notice.
7. Cardholders must keep and submit the relevant original credit card sales slips and/or other documents in respect of the transaction for inspection upon request by Citibank. All documents submitted to Citibank will not be returned.
8. Unless otherwise specified, the offers cannot be used to settle delivery fee, cannot be used in conjunction with other special promotions, promo code discounts offered by the Merchant, or promotional coupons, nor be transferred or exchanged for cash or other offers.
9. The promotions, products and services mentioned in the referenced document are not offered to individuals residing in the European Union, European Economic Area, Switzerland, Guernsey and Jersey, Monaco, San Marino, Vatican, The Isle of Man, the UK, Brazil, New Zealand, Jamaica, Ecuador or Sri Lanka. The referenced document is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the promotions, products and services mentioned therein to such individuals.
10. Availability of the offers is subject to offer or service availability, account status checking and final acceptance by Citibank and the Merchant at their absolute discretion. Photos, product specifications and prices are for reference only.
11. Citibank shall not be responsible for any matters in relation to the related products or services. The Merchant is solely responsible for all obligations and liabilities relating to such products or services and all auxiliary services. Please inquire the details with the Merchant.
12. Cardholders shall be deemed to have accepted any risks and liabilities in whatsoever nature associated with the products/ services/ auxiliary services supplied by the Merchant, and shall waive any claim against Citibank in relation to such risks and liabilities when Cardholders make the relevant transactions.
13. Citibank and the Merchant reserve the right to amend the terms and conditions without prior notice.
14. All matters and disputes are subject to the final decision of Citibank and the Merchant.
15. Other terms and conditions apply, please inquire the details with the Merchant.
16. In the event of any discrepancy between the English and Chinese versions of these terms and conditions, the English version shall prevail.

“10% off on Cat and Dog Health Care Plan” Terms & Conditions:
17. Cardholders with Eligible Cards can enjoy 10% off on Cat and Dog Health Care Plan (“Offer 1”) at the Merchant during the Promotion Period.
18. Offer 1 includes consultation fee, complete blood tests, urinalysis, biochemistry test and report interpretation by doctor.
19. Any additional procedures recommended by vets that are not listed above will not be included in the offer 1 (e.g. additional medications, treatments, further diagnostic investigation, vaccinations, or any follow-up services).
20. Offer 1 is only suitable for cats and dogs above 1 year of age.
21. The appointment date and time will be determined based on actual availability.
22. Offer 1 is applicable to the following designated clinics: Chong Sheng Tang (2520 2373), Causeway Bay Animal Hospital (2510 0836), Pet Space Sai Kung Veterinary Hospital (2792 8555), Sai Sha Road Animal Hospital (2630 5980), Tung Chung Animal Clinic (2988 1534), Pak Shek Kok Veterinary Clinic (2368 9366), and The Aim Animal Clinic (2470 6683).
23. The Customer should understand and agree to the items and content of the product and the services arranged by the Merchant before receiving the same.
24. The Merchant shall be entitled to revoke, alter, add to or vary the contents used in the Offer 1 without further notice.
25. In case of any dispute in respect of the Offer 1, Citibank and the Merchant have the final decision.
26. Offer 1 cannot be used in conjunction with other promotions or discounts.

“10% off on Cat and Dog Dental Plan” Terms & Conditions:
27. Cardholders with Eligible Cards can enjoy 10% off on Cat and Dog Dental Plan ( “Offer 2”) at the Merchant during the Promotion Period.
28. Offer 2 includes blood tests, anaesthesia, basic oral examinations, and dental cleaning, but does not include tooth extractions.
29. Any additional procedures recommended by vets that are not listed above will not be included in the offer 2 (e.g. additional medications, treatments, further examinations, vaccinations, or any follow-up services).
30. Offer 2 is only suitable for cats and dogs above 1 year of age.
31. The appointment date and time will be determined based on actual availability.
32. Offer 2 is applicable to the following designated clinics: Chong Sheng Tang (2520 2373), Causeway Bay Animal Hospital (2510 0836), Pet Space Sai Kung Veterinary Hospital (2792 8555), Sai Sha Road Animal Hospital (2630 5980), Tung Chung Animal Clinic (2988 1534), Pak Shek Kok Veterinary Clinic (2368 9366), and The Aim Animal Clinic (2470 6683).
33. The Customer should understand and agree to the items and content of the product and the services arranged by the Merchant before receiving the same.
34. The Merchant shall be entitled to revoke, alter, add to or vary the contents used in the Offer 2 without further notice.
35. In case of any dispute in respect of the Offer 2, Citibank and the Merchant have the final decision.
36. Offer 2 cannot be used in conjunction with other promotions or discounts.

“10% off on Spraying and Neutering Surgery for Cats and Dogs” Terms & Conditions:
37. Cardholders with Eligible Cards can enjoy 10% off on neutering surgery for cats and dogs ( “Offer 3”) at the Merchant during the Promotion Period.
38. Offer 3 is only applicable to spaying and neutering services for cats and dogs only. The services include basic physical examination before surgery, gaseous anaesthetics, intravenous fluids, pain-relief, the surgical procedure, and post-operative stitch removal (This offer does not cover any other types of surgery nor apply to cats and dogs with special conditions such as cryptorchidism, uterine inflammation, or pregnancy). If the veterinarian recommends additional medications and/or treatments following the examination, extra charges will apply.
39. Offer 3 applies to cats and dogs aged between six months and six years; for dogs, with age determined by their age stated on the dog licence issued by AFCD.
40. The appointment date and time will be determined based on actual availability.
41. Offer 3 is applicable to the following designated clinics: Chong Sheng Tang (2520 2373), Causeway Bay Animal Hospital (2510 0836), Pet Space Sai Kung Veterinary Hospital (2792 8555), Sai Sha Road Animal Hospital (2630 5980), Tung Chung Animal Clinic (2988 1534), Pak Shek Kok Veterinary Clinic (2368 9366), and The Aim Animal Clinic (2470 6683).
42. The Customer should understand and agree to the items and content of the product and the services arranged by the Merchant before receiving the same.
43. Unless otherwise specified, Offer 3 cannot be used in conjunction with other special promotions, discounts or promotional coupons, nor be transferred or exchanged for cash or other offers.
44. The Merchant shall be entitled to revoke, alter, add to or vary the contents used in the Offer 3 without further notice.
45. In case of any dispute in respect of the Offer 3, Citibank and the Merchant have the final decision.

“10% off on Acupuncture Service for Cats and Dogs” Terms & Conditions:
46. Cardholders with Eligible Cards can enjoy 10% off on Acupuncture Service for cats and dogs ( “Offer 4”) at the Merchant during the Promotion Period.
47. Offer 4 includes consultation fee and one session of acupuncture. It does not include electroacupuncture, moxibustion, or infrared therapy.
48. Any additional procedures recommended by vets that are not listed above are not included in the offer 4 (e.g. additional medications, treatments, further examinations, vaccinations, or any follow-up services).
49. Offer 4 is only suitable for cats and dogs above 1 year of age.
50. The appointment date and time will be determined based on actual availability.
51. Offer 4 is applicable to the following designated clinic: Sai Sha Road Animal Hospital (2630 5980).
52. The Customer should understand and agree to the items and content of the product and the services arranged by the Merchant before receiving the same.
53. Unless otherwise specified, Offer 4 cannot be used in conjunction with other special promotions, discounts or promotional coupons, nor be transferred or exchanged for cash or other offers.
54. The Merchant shall be entitled to revoke, alter, add to or vary the contents used in the Offer 4 without further notice.
55. In case of any dispute in respect of the Offer 4, Citibank and the Merchant haves the final decision.

“10% off at Pet Space Club Online Shop” Terms & Conditions:
56. Cardholders can enjoy 10% off ("Offer 5") upon making a Single Net Transaction (as defined in Clause 3) of HK$400 or above at Pet Space Club Online Shop with Eligible Card during the Promotion Period.
57. Offer 5 does not apply to medications under the online special care service, vet prescription, online clinics service, Pet Space Academy services, consignment products, discounted items, or gift cards.
58. Check out with promo code “CITI-10” to enjoy the offer 5.
59. Unless otherwise specified, Offer 5 cannot be used in conjunction with other special promotions, discounts or promotional coupons, nor be transferred or exchanged for cash or other offers.
60. The Merchant shall be entitled to revoke, alter, add to or vary the contents used in the Offer 5 without further notice.
61. In case of any dispute in respect of the Offer 5, the Merchant has the final decision.